- Return Policy > 100% Money Back Guarantee > Our customers’ satisfaction is our number 1 priority. If, for whatever reason you are not fully satisfied with your purchase, we will offer you a 100% money back guarantee within 30 days of your purchase. In the event that you wish to return or exchange your purchased item(s) we will refund you the purchase price in full, PLUS give you a 10% credit towards your next purchase. > Items will be refunded if they are in their original condition (in working order, no foul smells/odours, no broken parts, and is not missing pieces). > Non-stocked special ordered items may be returned with a re-stocking fee of 30%. Items may be returned by mail or at the store location. If returning by mail, follow these instructions: > > Call Us. > We will then issue you a Return Authorization code. >
- All returned items must be in the original packaging and include all manuals and accessories. > Include the Return Authorization code and your copy of your receipt with the returned item. > Please note the tracking number for your shipment. We are not responsible for items that are lost or damaged during shipment. > Once we receive your shipment we will inspect the product(s) and reason for return. > After the product is inspected, and if it is in its original condition, we will refund your entire order through the original payment method.
- Please note that outbound shipping costs, including promotional shipping and return shipping costs, will not be refunded. We are not responsible for returned shipping costs. Questions? We're here to help. Call us at 905-709-6022. > Cancellations > If you have placed an order and would like to cancel for any reason, please contact us immediately. We will do all we can to cancel the order, but if this is not possible, you are liable for all shipping and handling charges (including promotional outbound shipping) and return shipping. > > Unsuccessful Delivery > If you have refused your order upon delivery, or if no one is available at the delivery location to accept the item(s), you will be liable for outbound shipping (including promotional shipping), return shipping costs. > Contact Us > > Vacuum Warehouse Inc. > 8910 Yonge St., Unit #3 > Richmond Hill, ON > L4C 0L7 > Tel: (905) 709-6022 > Fax: (905) 709-6023 > Cell: (416) 737-0030.